In today’s fast-paced digital world, staying ahead means more than just having a great website. Digital PR is evolving, becoming a powerhouse for building brand awareness, driving traffic, and influencing purchasing decisions. This isn’t just about links anymore; it’s about a multi-channel approach that integrates traditional search, AI platforms, and third-party mentions.
What Exactly Is Digital PR?
Digital PR is a broad term that often gets mixed up with just link building or guest posting. But really, it’s a much bigger picture. Think of it as the umbrella that covers link building, outreach to journalists, building relationships with publications for ongoing thought leadership, and even getting your brand mentioned across the web. It’s about making sure your brand is seen and heard in all the right places, not just on your own site.
Why Digital PR is More Important Than Ever
Your SEO might be top-notch, and your content could be amazing, but if you’re not doing digital PR, you’re missing out. Especially with the rise of AI search engines like ChatGPT and Gemini, what’s being said about you off your website matters a lot. These AI platforms often pull information from third-party sites more than your own. This means brand mentions, thought leadership pieces, and even how you’re discussed on social media can directly impact your visibility in AI-powered search results. For businesses in 2026, mastering digital PR means being visible across traditional search, AI platforms, and other publications all at once.
Key Takeaways
- Digital PR is a multi-channel strategy encompassing brand mentions, thought leadership, and AI visibility.
- It’s crucial for influencing purchasing decisions beyond your own website.
- AI and LLMs heavily reference offsite content, making digital PR vital for AI search visibility.
- B2B companies can achieve significant results through surveys, reports, awards, and thought leadership.
- Measurement has shifted from just counting links to tracking brand mentions, AI citations, and sentiment.
Digital PR for B2B vs. B2C
While it might seem like digital PR is mostly for B2C companies with flashy campaigns, B2B businesses can absolutely see great results. The approach just needs to be tailored.
For B2C: Think creative campaigns, product placements in seasonal gift guides, and influencer collaborations. The goal is often broad brand awareness and top-of-mind recall.
For B2B: This can involve conducting industry surveys to create benchmark reports, participating in industry awards, sponsoring local events, or highlighting company values like B Corp certifications. Thought leadership pieces on platforms like LinkedIn are also very effective.
Crafting Your Digital PR Strategy
So, how do you actually build a digital PR strategy that works?
- Identify Target Publications: Start by looking at where your competitors are getting featured. Tools like Majestic SEO or Semrush can help you analyze their backlink profiles. Also, research what publications are cited in AI answers for prompts relevant to your business. You can do this manually or use tools like Try My Tools, Peak AI, or Scrunch AI.
- Define Your Positioning: What are your key messages? Aim for a maximum of three clear positioning statements that describe what your business does, who it’s for, and your unique selling points. The Ordinary, for example, focuses on science-backed and great-value skincare.
- Develop Topic Angles: Based on your positioning, identify three to four clear topic angles. Consider what’s happening in the news, upcoming trends, national awareness days, or seasonal events. For B2B or drier topics, think about how to make data interesting and relevant to your audience.
- Create Compelling Content: This could be anything from survey data and industry reports to custom tools like eligibility maps or downloadable ebooks. The key is to create something newsworthy and valuable.
- Outreach and Relationship Building: This is where the hustle comes in. You’ll need to send out a lot of pitches and make calls. Don’t get discouraged by rejections; follow up is key. Also, identify specific journalists and editors who cover your industry and start building relationships with them. Platforms like Quoted can help you find journalists requesting comments.
Measuring Success in Digital PR
How do you know if your digital PR efforts are paying off?
- Organic Traffic and Revenue: The ultimate goal is to see an increase in website traffic and conversions that can be traced back to your PR efforts.
- Organic Rankings: While harder to directly attribute, improved rankings for specific keywords can indicate that your backlinks and publications are having an effect.
- AI Visibility and Citations: Track how often your brand is mentioned in AI search results. Are you appearing in the citations for relevant prompts? Tools can help measure your visibility score.
- Brand Mentions: Beyond just links, track general brand mentions across the web. With AI, even non-hyperlinked mentions are becoming increasingly valuable.
Real-World Examples
- Age Care Bathrooms: Commissioned a Yugov survey revealing low awareness of government grants for accessible bathrooms. This data was pitched to news publications, leading to widespread coverage and a petition to raise awareness.
- DSLD Mortgage: Generated over 11,000 leads in 12 months by creating multi-channel campaigns tailored to specific customer segments (premium buyers, veterans, refinancers, first-time buyers). This included website content, ad campaigns, and targeted PR efforts.
- ZUGU Case: Achieved top rankings in AI search results for "best iPad Air cases" by focusing on AI visibility and citation building alongside product releases.
The Future of Digital PR
Digital PR is no longer a siloed activity. It needs to work hand-in-hand with your SEO, content, and overall brand positioning. As AI continues to evolve, staying on top of citation trends and building relationships with publications will be key to maintaining visibility and driving business results. It’s an ongoing, cyclical process that requires continuous effort and adaptation.
If you’re looking to build a robust digital PR strategy for 2026, remember to focus on your brand positioning, work closely with your SEO team, and embrace the new landscape of AI search. It’s about creating a consistent, multi-channel presence that reaches your audience wherever they are.

Rodney Laws is an ecommerce expert with over a decade of experience helping entrepreneurs build and grow online businesses. He specializes in reviewing ecommerce platforms, optimizing user experience, and guiding brands toward higher conversions. His insights have been published on leading industry sites including UsabilityGeek, G2, Spendesk, and PPC Hero.
As the editor at EcommercePlatforms.io, Rodney combines hands-on knowledge with clear, actionable advice to help business owners choose the right tools and strategies. When he’s not testing the latest software or analyzing trends, he’s sharing practical tips that make complex ecommerce decisions simple.


