Before using any of the Hog The Web services, you are required to read, understand and agree to these terms. You may only create an account after reading and accepting these terms.
Last Updated March 2nd, 2021
Acceptance Of Terms
Description Of UpKeep (Website Maintenance/Security) Services
The Site is an online service offering maintenance packages to operators of websites running on single-site installations of WordPress. Services include, but are not limited to, any service and/or content Hog The Web makes available to or performs for you, as well as the offering of any materials displayed, transmitted or performed on the Site or through the Services.
Your access to and use of the Site may be interrupted from time to time as a result of equipment malfunction, updating, maintenance or repair of the Site or any other reason within or outside the control of Hog The Web. Hog The Web reserves the right to suspend or discontinue the availability of the Site and/or any Service and/or remove any Content at any time at its sole discretion and without prior notice.
Release And Indemnity
You hereby expressly and irrevocably release and forever discharge Hog The Web, its affiliated and associated companies, and their respective directors, officers, employees, agents, representatives, independent and dependent contractors, licensees, successors and assigns of and from any and all actions, causes of action, suits, proceedings, liability, debts, judgments, claims and demands whatsoever in law or equity which you ever had, now have, or hereafter can, shall or may have, for or by reason of, or arising directly or indirectly out of your use of the Site and the Services.
You hereby agree to indemnify and hold harmless Hog The Web, its affiliated and associated companies, and their respective directors, officers, employees, agents, representatives, independent and dependent contractors, licensees, successors and assigns from and against all claims, losses, expenses, damages and costs (including, but not limited to, direct, incidental, consequential, exemplary and indirect damages), and reasonable attorneys’ fees, resulting from or arising out of (i) a breach of these Terms, (ii) the use of the Services, by you or any person using your account or Hog The Web Username and password, or (iii) any violation of any rights of a third party.
Limitation Of Liability
In no event shall Hog The Web be liable under contract, tort, strict liability, negligence or other Legal theory with respect to the site, the service or any content (i) for any lost profits or Special, indirect, incidental, punitive, or consequential damages of any kind whatsoever.
Hog The Web, hogtheweb.com and other Hog The Web LLC graphics, logos, designs, page headers, button icons, scripts, and service names are intellectual property of Hog The Web. Hog The Web’s intellectual property may not be used in connection with any product or service without the prior written consent of Hog The Web. The images and icons available in the Hog The Web Press Kit may used by partners and third party sites in connection with providing appropriate links to the Hog The Web Site.
Customer-Provided Content and Material
For client-provided materials (including without limitation, photos, images, graphics, text, .pdfs, postings, articles, etc.), Customer warrants and represents that he/she/it has obtained all rights of use without violating any copyright or other intellectual property interests. Customer shall defend, indemnify, and hold HTW harmless from any and all claims and allegations relating to HTW’s used of Customer-provided materials including actual attorney fees. Because HTW’s work is public-facing, we assume that information shared with us in developing your site(s) is for public disclosure unless otherwise advised in writing.
Support Requests & Monthly UpKeep Service Plan Support Time
Support must be requested through the proper channels to be received and responded to in a reasonable amount of time. To request support please e-mail Support@hogtheweb.com or use the Contact Form.
Each request that falls outside of the regular UpKeep Service Plan is subject to a one (1) hour minimum fee. Developer support and customization hours is billed at an additional $89.00 per hour, per request.
Up to 48 hours response time on non-emergency requests. Requests are subject to approval by assigned agent or Hog The Web management. Emergency or rush requests (including off-business hours like weekends, and nights) may be subject to a rush rate of $149/hour.
The UpKeep Service Plans include any work that maintains your current site functionality. This includes malware/virus scans and removal, restoring site from backups, WordPress, theme, or plugin software updates, and bug fixes. Bug fixes that take more than 1 hr will be billed at the above hourly rate.
Any development work that adds new functionality to your site, updates design or layout, or adds new content are NOT included in the UpKeep plan, and are billed at our hourly rate.
Nature of UpKeep Requests
Covered requests should fall within the following categories.
- Styling elements with CSS that have broken or changed unexpectedly
- 404 or 403 error messages
- Malware/Virus infections
- Hacking Intrusions
- WordPress, Theme, or Plugin Software Updates
- Backup restoration
If you’re unsure about the whether or not a request meets these criteria, then contact us and we will inform you if it falls under the UpKeep Service Plan or hourly billing.
Examples of requests not meeting approval for UpKeep Service Plan time, which would instead be billed hourly:
- Website redesign
- Landing page design
- Custom plugin development/maintenance (Software not being updated/supported by the original development team)
- Custom theme development/maintenance (Software not being updated/supported by the original development team)
- Custom app development/maintenance (Software not being updated/supported by the original development team)
- Search marketing/SEO services
- Content Population & Image Manipulation
- Creation of basic graphics (e.g. buttons, banners, etc.)
- WordPress consulting (pick our brains)
- Theme/plugin audits
- Plugin installation and implementation
WordPress Multi-site Installations (WPMU)
WordPress Multi-site is a less common type of WordPress installation that allows you to have multiple different sub-sites that share some of the same software and database. Example:
Due to the nature of how all these subsites are interconnected, we cannot provide UpKeep service for just one subsite. All software and database updates will affect all sites simultaneously, so we have to support them all. However, because each site has it’s own unique configuration, theme, users etc. we must still manually review each sub-site for issues after each batch of updates.
To account for the additional time required for these types of sites, there is an additional fee of $10/month per subsite for our service plans. We hope you can understand the need for this reasonable add-on fee considering the additional time required.
Termination & Cancellation
Cancellation can occur at anytime, by either party. You’re never required to stay with us – in fact, we’d prefer you have the option to leave if you’re unhappy with our service and give us feedback on how we can serve you better.
Hog The Web may terminate or suspend any and all Services and/or your UpKeep Service Plan immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination of your account, your right to use the Services will immediately cease. If you wish to terminate your Hog The Web UpKeep Service Plan, you must Contact us with your termination request. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
Hog The Web reserves the right, at its sole discretion, to modify or replace the terms at any time. If the alterations constitute a material change to the terms, Hog The Web will notify you by posting an announcement on the site. What constitutes a material change will be determined at Hog The Web’s sole discretion. You shall be responsible for reviewing and becoming familiar with any such modifications. Using any service or viewing any content following notification of a material change to the terms shall constitute your acceptance of the Terms as modified.
No agency, partnership, joint venture, or employment is created as a result of the Terms and you do not have any authority of any kind to bind Hog The Web in any respect whatsoever. The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder. Hog The Web shall not be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond Hog The Web’s reasonable control, including, without limitation, mechanical, electronic or communications failure or degradation (including “line-noise” interference). If any provision of the Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the Terms shall otherwise remain in full force and effect and enforceable. Hog The Web may transfer, assign or delegate the Terms and its rights and obligations without consent. The Terms shall be governed by and construed in accordance with the laws of The United States of America, as if made within Michigan between two residents thereof, and the parties submit to the exclusive jurisdiction of Michigan courts. Both parties agree that the Terms is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of the Terms, and that all modifications must be in a writing signed by both parties, except as otherwise provided herein.
Except for the parties’ indemnity obligations, in no event will either party be liable or responsible to the other for any type of incidental, punitive, indirect or consequential damages, including, but not limited to, lost revenue, lost profits, replacement goods, loss of technology, rights or services, loss of data, or interruption or loss of use of service or equipment, even if advised of the possibility of such damages, whether arising under theory of contract, tort (including negligence), product liability, strict liability or otherwise.
Please note that by submitting your payment, you are agreeing to all of our terms of service as they are written here. Hog The Web reserves the right to change or update these terms at any time without prior notice. The user of this site agrees to the terms of this agreement on behalf of his or her organization or business. This Agreement constitutes the entire understanding of the parties. Any changes or modifications thereto must be in writing and signed by both parties.
Description Of Website Design & Development Services
We create your user interface in WordPress using a combination of elements, colors, images, layouts, and development tools for use on the current and updated versions of the leading browsers (Internet Explorer, Safari, Google Chrome, and Firefox ) on desktop, laptop, and mobile devices.
Your site is prepared in a private staging site that allows you and your team to interact with your site during the development process. We make every effort to keep the staging site (clone) hidden from the public and from search engines. If the client requests that staging site be made public, even briefly, we cannot guarantee that search engines will not index some of the staging site pages. The client understands and accepts this risk.
The layout and presentation of a website is subjective in nature, which requires feedback and interaction with you. Your timely feedback is essential. Both parties agree to respond promptly to project-related messages and participate in project meetings, including virtual meetings hosted by us.
Your Designated Representative
In the event of the need to obtain clarification or direction on any matters, we will proceed in reliance on the direction of your Designated Representative. Timely feedback is essential to enable us to perform our work. We are not responsible for any delays that are out of our control.
To keep the design process moving forward, we will assume that you approve of our designs for your site unless informed in writing within seven days of concept presentation. This timeframe is important because websites are constructed upon central themes that are more expensive to “undo” if they are not corrected at an early phase. We reserve the right to charge for revisions that we deem outside the scope of similar projects, which generally begin after two rounds of revisions per page.
We test our designs on the versions of the leading browsers and devices as of the date of the design. If you become aware of a design issue on any of the current browsers you agree to notify us as soon as possible. We agree to provide support and fixes to any sites we have built/rebuilt up to 30 days after project completion. After this point, further work is billed at our normal hourly rate, unless an ongoing support plan is chosen. (https://hogtheweb.com/wp-upkeep/). After delivery, customers can edit and update their sites. We are not responsible for any modifications or changes that we did not make. Time spent on fixes for changes by others is charged at our standard rates.
Delivery and Project Launch
Once you have approved the project as ready to launch, based on the staging site model, we will backup any existing site you have on your hosting environment, and migrate the new site/version in its place on your live domain, incorporating any recent content changes as needed. We will attempt to accommodate your questions, revisions, and fixes for up to 30 days after the “go live” date.
Post-Delivery Design Changes
Post-delivery design modifications are charged at our standard rates.
The following costs are excluded: custom imagery/graphics, content/copy writing, web hosting, third-party software licenses (Except DIVI theme license is included). Unless otherwise agreed in writing, HTW does not provide hosting services or post-delivery maintenance. Website Maintenance and Security (e.g. anti-hacker firewall, daily malware scans, vulnerability scans and patching, pro-active software updates etc.) is a separate service. If you would like quotes for these and other services please contact us at https://hogtheweb.com/contact/
Client-provided content and material
In many cases, clients provide images, text, and other materials that represent and define their business. For client-provided materials, including without limitation, photos, images, graphics, text, .pdfs, postings, articles, etc. Client warrants and represents that it has all rights for Client ownership and/or use shall defend, indemnify, and hold HTW harmless from any and all claims relating to client-provided materials. Because our work is public-facing, we assume that information shared with us in developing your site(s) is for public disclosure unless otherwise advised in writing.
If a new design includes images or other content that requires purchase and/or licensing, the costs associated with third-party purchasing and licensing shall be passed through to the client. Please ask about stock photos and similar programs that may help to reduce third-party costs.
Components by others
Websites are a composite of many different working parts (e.g. widgets, plugins, themes etc.) that are assembled together in ways that provide a unique look and feel. Just as an architect does not warranty the lumber or other components of a house, HTW makes no representations, warranties or guaranties of work by others for any particular component part such as plugins, themes etc.
Unless included in the scope of work, we are not responsible for ensuring your @domain based emails are fully working and authenticated. We go as far as to ensure the website is sending the messages, but many complications can arise based on your email configuration, and we can provide further assistance with troubleshooting delivery/etc issues with email at our regular rates.
Because all software is continuously updated, it’s important to keep these components of your site up to date to prevent glitches or malware infections. If you’d like our support with ongoing maintenance and malware protection, we offer monthly support plans. (https://hogtheweb.com/wp-upkeep/)
HTW is an independent contractor and consultant to client. There is no employment, joint venture, or partnership relationship. HTW may engage subcontractors and outside services as part of its work.
Limitation of Liability
The total liability in the aggregate of HTW for any and all losses, costs, demands, damages, and other claims that allegedly arise from or relate to this agreement, including without limitation negligence, errors or omissions, breach of contract, breach of warranty, shall not exceed the total compensation received by HTW under this agreement.
DISCLAIMER OF WARRANTY. HTW IS SERVICE PROVIDER. HTW MAKES NO WARRANTY, EXPRESSED OR IMPLIED, WTH RESPECT TO ANY OF THE SERVICES OR DELIVERABLES UNDER THIS AGREEMENT. THERE ARE WARRANTIES OF FITNESS, NO WARRANTIES OF MERCHANTABILITY, AND NO OTHER WARRANTIES.
Mutual Waiver of Consequential Damages. Client and HTW mutually waive any and all claims of consequential damages, including without limitation lost profits.
If any dispute arises from this agreement, the parties agree to designate a representative with authority to resolve the dispute and attend facilitative mediation as a condition precedent to any other forms of dispute resolution.
Period of Limitations
The period of limitations for any action arising out of, or related to this agreement shall be two years from the Effective Date.
This agreement may be terminated by either party with ten days’ written notice. Client shall pay HTW for work performed though the date of termination.
This written agreement constitutes the full and complete agreement between the parties. No oral representations are part of this agreement.
Any fee estimates prepared by HTW are estimates only. Any representations as to fees for professional services are approximate only and subject to change depending on project requirements.
Payments are due within 30 days of the invoice date. To avoid late fees and interest of 1.5% per month on all unpaid sums, please remit promptly. We reserve the right to stop work pending the receipt of past-due amounts. It is your responsibility to ensure your billing email address assigned on Hogtheweb.com is valid to ensure you receive our invoices and are able to pay on time.
This agreement shall be governed by Michigan Law. If attempts at mediation fail, all disputes hereunder shall be resolved in the applicable state or federal courts of Michigan. The parties consent to the jurisdiction of such courts, agree to accept service of process by mail, and waive any jurisdictional or venue defenses otherwise available.
Hold harmless and indemnity
Client shall defend, indemnify, and hold HTW harmless from any and all allegations, threats, claims, demands, lawsuits, and other claims arising out of or relating to the Project to the fullest extent allowed by law, excepting only HTW’s sole negligence.
The contents of this agreement shall remain confidential.
Interpretation and Priority
This agreement is a product of mutual negotiation. No provision in this agreement shall be interpreted for or against a party because that party assisted in its drafting. In the event of any conflict between this agreement and any other document(s), this agreement shall control. If any clause in this agreement is deemed invalid then all other clauses shall survive.
We retain ownership of our intellectual property, including copyrights. Upon the receipt of payment in full, HTW shall grant Client a non-exclusive license for the operation and maintenance of your website(s).
No Third-Party Beneficiaries
This agreement is between us and you. There are no intended third-party beneficiaries by name or by class.
Neither party shall be liable for any loss or delay resulting from any force majeure event, including acts of God, fire, natural disaster, labor stoppage, war or military hostilities, or inability of carriers to make scheduled deliveries, and any payment or delivery date shall be extended to the extent of any delay resulting from any force majeure event.